To collect diagnostics for troubleshooting support:

1. Click the information button in the header or on the login page to open the About Pop-Up on page 1 pop-up window.

2. Click Collect

3. Click Download to download a .zip file containing the device logs.

4. Send to Cognex support.

5. Optional: Click Delete to discard the latest collected diagnostic data.

Note: The log files in the downloaded .zip file are password-protected. Only Cognex support engineers can access them.