# Remote Connection Troubleshooting

This section lists the most common errors and their solutions.

Error | Illustration | Solution
--- | --- | ---
EI Tunnel Manager is not visible in the Setup Tool or in the browser |  | Check wire connections and secure them if necessary.
Failed login error message |  | Check the credentials and reenter username and/or password.
Component load error message |  | Reboot device and wait for services to start.
No data/images available |  | Check device availability and setup.
Cannot access EI Tunnel Manager URL |  | Check that subnets do not overlap. The network administrator must ensure that the IPs do not overlap.

Note: For the best results, use Ethernet connection to your network, because Wi-Fi might not allow the connection depending on your network settings.
Note:

The login page lists the IP address of your devices.