# Remote Connection Troubleshooting

This section lists the most common errors and their solutions.

Error | Illustration | Solution
--- | --- | ---
EI Tunnel Manager is not visible in the Setup Tool or in the browser |  | Check wire connectons, secure them if necessary.
Failed login error message |  | Check the credentials and re-enter username and/or password.
Component load error message |  | Reboot device and wait for services to start.
No data/images available |  | Check reader availability and setup.

Note: An Ethernet connection to your network is recommended, as Wi-Fi may not allow the connection depending on your network settings.
Note:

The IP address of your device is listed on the login page.