# About Pop-Up

The About pop-up window allows you to access documentation, collect diagnostics for troubleshooting support, and view network and component information for your device.

To collect diagnostics for troubleshooting support, click Collect in the System Diagnostics Data section of the pop-up window. Once the device has finished collecting the diagnostics, you can click Download to download a .zip file containing the device logs, which you can then send to Cognex support. You can also click Delete to discard the latest collected diagnostic data.

Note: The log files in the downloaded .zip file are password-protected and only accessible by Cognex support engineers.