Known Issues

The following Known Issues have been identified in this release:

Note: Change Request numbers (CR#) have been included (where applicable) to improve tracking of Known Issues reported via Cognex Technical Support.

CR#	Known Issue
N/A	If you have In-Sight ViDi 1.2.0 (or a newer version of the adapter) installed with VisionPro 9.6 on the same PC, then uninstalling either of these software renders the other one unusable, as their shared Cognex Security Service is also removed during uninstall. To fix this problem, uninstall both applications, and then reinstall the one that you wish to keep using. When using multiple versions of In-Sight ViDi on the same PC (such as 1.2.0 and 1.3.0), this behavior affects VisionPro 9.6 only if both versions of In-Sight ViDi are uninstalled.
ISNG-10666	When attempting to move a file or folder from the internal storage of a vision system to the PC with the File Management utility, the selected file or folder will be copied to the selected location, but will not be deleted from the vision system's storage. This issue does not occur when moving files or folders between two vision systems.
ISNG-9546	The In-Sight ViDi PC service fails to start when you log into the operating system even if the Start when a user logs in checkbox in the In-Sight ViDi PC Manager dialog is checked. Workaround: Start the In-Sight ViDi PC service by using the Manual Start option in the In-Sight ViDi PC Manager dialog.
N/A	Certain PC and notebook/laptop power settings and Windows power plan options can affect the operation of Cognex Security Service 3 and the Cognex Security Dongle, resulting in security violations or other issues while using the software. To avoid such issues, configure the power settings of Windows and your PC as described below: Prevent Windows from turning off the USB hub that the Cognex Dongle is plugged into. To do so, open the Device Manager of Windows, right-click on the USB hub and select Properties. Then, click the Power Management tab, and uncheck the Allow the computer to turn off this device to save power option. Prevent Windows from turning off the network adapter(s) of the PC. To do so, open the Device Manager of Windows, right-click on the network adapter and select Properties. Then, click the Power Management tab, and uncheck the Allow the computer to turn off this device to save power option. Disable the selective suspension of USB devices in Windows. To do so, open the Control Panel > Hardware and Sound > Power Options > Edit Plan Settings window, and click the Change advanced power settings link. Expand the USB settings > USB selective suspend setting node, and set the setting to Disabled. Tip: Type Edit power plan into the Windows search window to quickly open the Edit Plan Settings window. Note: When using a notebook or a laptop, the USB selective suspend setting has separate On battery and Plugged in settings. Set both to Disabled. For more information on configuring the recommended power settings, see the Configuring Power Settings for the Cognex Security Service topic.