Technical Support
Samples and Tutorials
Samples projects that demonstrate how to integrate the In-Sight OPC Server with various third-party HMI and programming environments are installed along side the In-Sight OPC Server (by default, to C:\Users\Public\Documents\Cognex\In-Sight\In-Sight Sample Projects x.x.x).
Help Documentation
In addition to this In-Sight OPC Server Reference Guide Help file, you may also refer to the following product documentation resources to learn more about the In-Sight spreadsheet interface and your particular vision sensor:
- In-Sight Micro Series Vision System Installation Manual
- In-Sight 5000 Series Vision System Reference Guide
- In-Sight 7000 Series Vision System Installation Manual
- In-Sight 7000 Gen2 Series Vision System Reference Guide
- In-Sight 8000 Series Vision System Reference Guide
- In-Sight 9000 Series Vision System Reference Guide
- In-Sight CIO-MICRO and CIO-MICRO-CC I/O Modules Installation Manual
- Model 1460 I/O Expansion Module Installation and Reference
- Model 1450 I/O Expansion Module Installation and Reference
- Model 1400 I/O Expansion Module Installation and Reference
Online Resources
- In-Sight Support, located
at cognex.com/support/insight,
is a valuable medium for answering your In-Sight questions. The Support
Center includes the following resources:
- Downloads of In-Sight software and firmware
- In-Sight documentation and mechanical drawings
- Training Materials
- Cognex Knowledge Base: help.cognex.com
- E-mail Support Lists
- Online catalog of parts and accessories
- Case submissions
- On-demand training, located at: cognex.com/on-demand-training.aspx.
- Recorded Training Courses
- Technical Webinars
- Interactive Tutorials and Training Material
- Online Training Courses
Telephone Support
If you are unable to find the answer to your In-Sight question in the standard product documentation or online, phone support is available at the following locations:
- United States: +1-508-650-4100
- Japan: +81-3-5977-5214
- France: +33 (0)1 4777 1550
- United Kingdom: +44 (0)1908 206000
- Germany: +49 (0) 7 21 / 66 39 - 0
- Italy: +39 (0)267471200
Repair and Returns
Email: product_services@cognex.com