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# I still cannot connect to my reader: Can I reset it?

Print a copy of the Configuration Codes document for your particular reader, available through the Windows Start menu or the Setup Tool Help menu.

Scan the Reboot Scanner code to perform a soft reset. The reader's nonvolatile memory is not cleared, but the reader is shut down and restarted.

If you still cannot connect to the reader, scan the Reset Scanner to Factory Defaults code to return the reader to its factory-default state.

If that fails to clear the issue, disconnect the reader from power (both DC power and USB, if connected). While holding down the trigger button, reconnect the reader to power. Keep pressing the trigger button for at least 6 seconds, until the double beep occurs. The reader will flash its indicator lights in different colors.

Note: DMAE50,DM050,DM060,DM070,DM150,DM260,DM300,DM360,DM370, DM080, DM280,DM470,DM580,MX-1000,MX-1500